Privacy Policy
At The Urban Sanctuary, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our services, whether through our website, in person at our spa, or during any of our treatments and consultations.
1. Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Identification Information: This includes your name, address, email address, phone number, date of birth, and gender. We collect this when you book appointments, register for services, or subscribe to our newsletters.
- Health and Wellness Information: For certain treatments (e.g., massage therapy, holistic therapies, wellness consultations), we may collect sensitive health information like medical history, allergies, current health conditions, and lifestyle details. This is crucial for providing safe and effective treatments tailored to your needs. This information is collected with your explicit consent.
- Payment Information: When you make a purchase, we collect payment details such as credit/debit card numbers. All payment transactions are processed securely through third-party payment gateways, and we do not store full credit card details on our servers.
- Website Usage Data: We automatically collect information about how you interact with our website, including IP addresses, browser type, operating system, referring URLs, pages viewed, and access times. This helps us understand user behaviour and improve our online platform.
- Communication Data: Records of your communications with us, including emails, phone calls, and any feedback you provide.
2. How We Use Your Information
We use the collected information for various purposes, primarily to provide our services and legitimate business operations:
- Service Provision: To book and manage your appointments, provide luxury spa treatments, holistic therapies, beauty & aesthetics services, massage therapy, hydrotherapy, wellness consultations, meditation sessions, and infrared sauna sessions.
- Personalisation: To tailor our services and recommendations to your individual needs and preferences, especially for holistic and wellness treatments.
- Communication: To send you appointment confirmations, reminders, updates about our services, and respond to your inquiries.
- Marketing and Promotions: With your consent, to send you newsletters, promotional offers, and information about new services or events at The Urban Sanctuary. You can opt-out of marketing communications at any time.
- Internal Operations: For internal record keeping, analysis, service improvement, and to ensure the smooth operation of our business. This includes quality assurance and staff training.
- Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may disclose your information in the following circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, booking systems, marketing platforms, and IT support. These providers are contractually obligated to protect your information and only use it for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure servers and data encryption for sensitive information.
- Restricted access to personal data to authorised personnel only.
- Regular security assessments and updates to our systems.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This period is determined by the nature of the data, the purpose of processing, and any legal or regulatory obligations.
6. Your Rights Under GDPR
Under the General Data Protection Regulation (GDPR), you have certain rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to our processing of your personal data, particularly for direct marketing purposes.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month, unless the request is complex or numerous requests are made, in which case we may extend this period by a further two months.
7. Cookies
Our website may use "cookies" to enhance your user experience. Cookies are small data files placed on your device. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable cookies, please note that some parts of our site may not function properly. We use cookies for website functionality, analytics, and to remember your preferences.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the "last updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
The Urban Sanctuary
14 Regent Street,
St. James's,
Ground Floor,
London, Greater London, SW1Y 4BQ
United Kingdom
Phone: +44 20 7946 0880
This Privacy Policy was last updated on 20 May 2024.