Terms and Conditions for The Urban Sanctuary
Introduction
Welcome to The Urban Sanctuary. These Terms and Conditions govern your use of our services, including Luxury Spa Treatments, Holistic Therapies, Beauty & Aesthetics, Massage Therapy, Hydrotherapy, Wellness Consultations, Meditation Sessions, and Infrared Sauna services provided at our London location.
By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.
1. Services
- • Treatment Bookings: All services are subject to availability. We recommend booking appointments in advance to secure your preferred time and treatment.
- • Consultations: Certain treatments may require a consultation prior to service. Our specialists will assess your needs and advise on the most suitable options.
- • Service Modifications: The Urban Sanctuary reserves the right to modify or discontinue any service at any time without prior notice.
2. Appointments and Cancellations
- • Punctuality: We request clients arrive at least 15 minutes prior to their scheduled appointment to allow for check-in and preparation. Late arrivals may result in a shortened treatment time to avoid inconveniencing subsequent clients.
- • Cancellation Policy: A minimum of 24 hours' notice is required for any cancellation or rescheduling of appointments. Failure to provide sufficient notice may result in a charge for the full cost of the booked service.
- • No-Shows: No-shows will be charged the full cost of the reserved service.
3. Payments and Pricing
- • Pricing: All prices for services are listed in GBP and are subject to change without prior notice.
- • Payment Methods: We accept various payment methods, including major credit/debit cards and other forms of payment as indicated at our reception. Full payment is required upon completion of services.
- • Gift Vouchers: Gift vouchers are non-refundable and must be presented at the time of service. They cannot be exchanged for cash.
4. Health and Safety
- • Health Information: Clients are required to disclose any relevant medical conditions, allergies, or health concerns prior to any treatment. This information is essential for your safety and to ensure appropriate service delivery.
- • Pregnancy: If you are pregnant, please inform us when booking your appointment as some treatments may not be suitable.
- • Valuables: While we aim to ensure a safe environment, The Urban Sanctuary is not responsible for any lost or damaged personal belongings. We recommend leaving valuables at home.
5. Conduct
- • Client Behaviour: We expect all clients to maintain respectful and appropriate behaviour towards our staff and other clients. Any form of harassment, intimidation, or inappropriate conduct will not be tolerated and may result in refusal of service.
- • Peaceful Environment: We strive to maintain a tranquil and relaxing atmosphere. We ask clients to keep noise levels to a minimum and switch mobile phones to silent mode during their visit.
6. Limitation of Liability
The Urban Sanctuary and its staff will not be held liable for any injury, loss, or damage incurred as a result of using our services, except where prohibited by law. Clients understand that certain treatments may carry inherent risks, and by proceeding with services, they assume these risks.
We aim to provide services with the utmost care and professionalism, adhering to industry standards and best practices.
7. Privacy Policy
Your privacy is important to us. Information collected during your visit, including personal details and health information, will be handled in accordance with our Privacy Policy. This policy outlines how we collect, use, and protect your data.
By using our services, you consent to our data practices as described in the Privacy Policy.
8. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Changes to Terms and Conditions
The Urban Sanctuary reserves the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our site or display at our premises. We encourage you to review these terms periodically.
Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
The Urban Sanctuary
14 Regent Street,
St. James's, Ground Floor,
London, Greater London, SW1Y 4BQ
United Kingdom
Thank you for choosing The Urban Sanctuary. We look forward to providing you with a truly relaxing and rejuvenating experience.